Available for Consulting

Architecting AI-Driven Infrastructure That Fuels Growth

I build secure, intelligent infrastructure — AI automation, DevOps pipelines, real-time analytics, and VoIP intelligence — across multi-country operations.

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  • IronFX
  • LegacyFX
  • FXORO
  • Errante
  • Royal Capital
AI · LLM Ops DevOps · CI/CD VoIP · CDR Analytics SOC · M365
// About

20+ Years Building IT That Drives Growth

Two decades architecting IT infrastructure, cybersecurity, and digital transformation for some of the most demanding multi-country operations in Europe — across 11 EU countries, 79+ office locations, with 1,700+ corporate licenses managed and more than 300+ companies served.

My background is hands-on engineering — networks, servers, telephony, identity — layered with the modern stack: AI integration, automation, DevOps, and cloud-native operations. I work where the business value is highest, not where the spec sheet ends.

IT should never be a cost center — it should be a growth engine.

  • 0 Years Experience
  • 0 Office Locations
  • 0 EU Countries
  • 0 Companies Managed
// Pillar 01 & 02 — AI Engineering · DevOps Automation

Intelligence Integrated Into Every Business Process

Real, measurable productivity gains — typically 30–60% — from AI and automation embedded directly into the operational backbone.

CDR · ANALYTICS

VoIP & CDR Analytics

Real-time call-data pipelines feeding dashboards on ASR, ACD, agent efficiency, and cost-per-call.

AI · PERFORMANCE

AI Performance Insights

LLM-assisted call QA and compliance scoring — turns every conversation into structured signal.

PLATFORMS

Custom Analytics Platforms

Bespoke BI surfaces built on top of your CRM, telephony, and back-office data — not another generic dashboard.

AUTOMATION

Process Automation

PowerShell, Python, and AI APIs orchestrated into workflows that retire repetitive work entirely.

AI · CRM

Predictive Lead Scoring

Models trained on call & CRM data to surface the leads worth a human conversation, first.

SECURITY

AI Fraud Detection

Behavioural pattern detection across transactions, identities, and call flows — anomalies in minutes, not days.

DEVOPS

CI/CD Pipelines

Zero-downtime deployments, infrastructure-as-code, automated rollbacks — built so the team ships without fear.

INTEGRATION

AI Integration & Workflows

Plug LLMs and agents into the systems you already run — CRM, ITSM, telephony, ticketing, ops.

// Pillar 03 — Signature Capability

VoIP & AI-for-VoIP

Telephony is where most operations leak value silently. I close the gap with SIP-level engineering and an AI layer that listens to every call.

  • SIP

    VoIP & Telephony Engineering

    SIP trunking, routing, and codec optimization across multi-country PBX estates.

  • CDR

    Real-Time CDR Analytics

    Streaming call-detail pipelines into ASR/ACD/agent-efficiency dashboards leadership actually reads.

  • AI · QA

    AI Call QA & Compliance

    Every call transcribed, scored, and checked against compliance rules — automatically, at scale.

  • PREDICT

    Predictive Lead Scoring

    Models trained on call & CRM data — agents work the leads most likely to convert, not a queue.

  • COST

    Cost-per-Call Intelligence

    Granular cost analytics across carriers, queues, and campaigns — so spend is decided, not discovered.

  • OPS

    SIP Optimization

    Latency, jitter, MOS — engineered, monitored, and continuously tuned for production traffic.

// Outcomes

Data-Driven Impact

Numbers from real engagements — call centers, brokerages, and multi-country operations.

Call Center Performance

ASR & Agent Efficiency

Answer-Seizure Ratio and agent throughput up sharply after AI-driven routing and QA deployment.

0 lift
Infrastructure

Uptime & Zero-Downtime Deploys

Sustained across 79+ locations — automated deployments, redundancy, and observability baked in.

0 uptime
Cost

Operational Cost Reduction

AI automation retires repetitive work — measurable cost reduction across IT ops and back-office.

0 cost saved
Sales

Lead Conversion Uplift

Predictive scoring re-orders the queue so agents talk to the highest-intent leads first.

0 conversion
// Services

Six Lanes. One Operating Model.

  1. 01

    Cloud Migration & Identity

    Migrate identities, mail, and collaboration to Microsoft 365 with Entra ID, Intune, and Conditional Access wired up properly from day one.

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  2. 02

    Cybersecurity & SOC

    Defender, BitLocker, hardening baselines, and SOC tooling — security as an operating posture, not a quarterly audit.

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  3. 03

    IT Infrastructure

    Networks, virtualization, identity, storage — designed for resilience across multi-site, multi-country footprints.

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  4. 04

    AI Integration

    LLMs and agents wired into your CRM, telephony, and ITSM — workflows that compound instead of demos that don't.

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  5. 05

    VoIP & Call Analytics — Signature Capability

    SIP engineering, CDR analytics, ASR/ACD dashboards, AI-assisted QA. Telephony as a measurable channel.

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  6. 06

    Automation & DevOps

    PowerShell, Python, CI/CD, infrastructure-as-code — work that scales without growing the team to match.

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// Stack

Engineered Across the Full Stack

AI / Engineering

  • AI/ML
  • Python
  • REST APIs
  • PowerShell
  • Git
  • Docker
  • CI/CD

Microsoft Stack

  • Microsoft 365
  • Azure
  • Intune
  • Defender
  • Entra ID
  • Conditional Access
  • BitLocker
  • Active Directory

Infrastructure

  • VMware
  • Hyper-V
  • FortiGate
  • SD-WAN
  • Cisco
  • Windows Server
  • Linux

Data & Web

  • SQL
  • MySQL
  • PHP
  • Apache
  • IIS
  • EspoCRM

Voice

  • VoIP Systems
  • SIP
  • CDR Analytics
// Words from operators

What People Say

Alex took our telephony and analytics from a tangle of half-working tools to a single intelligent system. Within a quarter we were measuring things we previously argued about.
MD Michael D. COO, Forex Brokerage · Limassol
He pairs senior infrastructure depth with a genuine AI engineering instinct. Our automation roadmap finally moved from slide deck to running production workloads.
EK Elena K. CTO, FinTech · London
Quiet, exacting, fast. He rebuilt our SOC posture, migrated us to M365 cleanly, and rolled out CDR analytics that the board now opens every morning.
GT George T. Head of Operations · Sofia
// Contact

Get in Touch

Tell me what you’re trying to build, automate, or measure. I respond personally within 24 hours.

  • Location Sofia, Bulgaria
  • Availability Remote & on-site across the EU
  • Response Within 24 hours

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